Contact Us

Use the form on the right to contact us.

 


Lisboa, Lisboa, 1050
Portugal

Online store of african handmade woven baby moses basket

Shipping & Returns


Shipping

You will receive the exact basket pictured when you purchase from our online store. Please note that colors displayed can differ from every screen.

Some baskets may require shaping once you receive them. To reshape, please follow the instructions described on our Customer Care page.

All baskets are inspected for damage before shipping

Shipping can take anywhere between 3-10 business days. For each basket we custom fit a mattress pad and for this fact, please be aware that it can take up to 10 days so that each pad can be made to specifically fit your basket.

Portugal Shipping:
Each order is shipped with Portuguese carrier CTT Expresso with tracking number.
*If you are located in Lisbon and wish to have the order dropped off at an agreed location, use the code lxdropoff at checkout, to waive the shipping cost. We can then workout between both parties, what´s most convenient for that matter*.

European Union:
All countries of the EU are included in shipping option EMS Economy. Switzerland and Norway are included.

Ballon Blanc Shop is not responsible for any additional charges or custom fees once your package has reached your country.

International Shipping:
Shipping options include United States, Brazil, Russia and Australia. If your country is not listed and due to the large size of our packages, international shipping can come at a hefty price. Please contact us on ballonblancshop@gmail.com if you would like to obtain a quote before submitting your order.

Ballon Blanc Shop is not responsible for any additional charges or custom fees once your package has reached your country.

 


Returns

All sales are final and cannot be returned. If a certain issue does arise, notify me immediately so that we can try and resolve it.

Please keep in mind that our products are handmade by artisans and slight imperfections may occur, as long as it doesn´t compromise the functionality of the product.

 

For any questions or concerns, please don´t hesitate to contact us: ballonblancshop@gmail.com